FAQ

Was ist der typische Produktionszeitplan für maßgeschneiderte Requisiten oder Ausstellungsstände?
Die Produktionsfristen variieren je nach Komplexität und Auftragsgröße. Bei Standardprojekten dauert die Produktion 4-6 Wochen, plus 1-2 Wochen für den internationalen Versand. Wir bieten beschleunigte Dienstleistungen (zusätzliche Kosten) für dringende Bedürfnisse und stellen einen detaillierten Zeitplan bei Auftragsbestätigung zur Verfügung.
Wie stellen Sie die Qualitätskontrolle für Aufträge aus Übersee sicher?
Wir folgen einem strengen 3-stufigen QC-Prozess: Rohstoffkontrolle, Kontrolle in der Mitte der Produktion und Überprüfung vor dem Versand. Hochauflösende Fotos / Videos der fertigen Artikel werden zur Genehmigung freigegeben, und Inspektionen durch Dritte können auf Anfrage arrangiert werden.
Können Sie Änderungen oder Überarbeitungen in letzter Minute vornehmen?
Ja, kleinere Überarbeitungen werden vor Produktionsbeginn kostenlos vorgenommen. Bei Änderungen während der Fertigung bewerten wir Machbarkeit und Kosten transparent. Unser Team legt Wert auf klare Kommunikation, um Verzögerungen zu vermeiden.
Gibt es versteckte Kosten (z. B. Zölle, Steuern oder Logistikgebühren)?
Unsere Angebote beinhalten Produktions- und Standardversandkosten. Käufer sind für die Zölle / Einfuhrsteuern im Zielland verantwortlich, die wir im Voraus abschätzen helfen. Keine versteckten Gebühren - alle Kosten sind im Vertrag aufgeführt.
Was Materialien verwenden Sie, und sind sie umweltfreundlich?
Wir verwenden langlebige, leichte Materialien wie EVA-Schaum, Acryl und modulares Aluminium. Umweltfreundliche Optionen (z. B. recycelbare Verbundwerkstoffe, VOC-arme Farben) sind auf Anfrage erhältlich. Zertifizierungen (z. B. ISO, REACH) und Materialmuster können zur Verfügung gestellt werden.
Wie verwalten Sie die Kommunikation über Zeitzonen und Sprachen hinweg?
Unser Team bietet 24 / 7-Support per E-Mail, WhatsApp und Skype Engagierte Projektmanager, die fließend Englisch sprechen, optimieren die Kommunikation, und mehrsprachige Mitarbeiter helfen bei technischen Details. Regelmäßige Updates sorgen für eine Abstimmung.
Schützen Sie geistiges Eigentum (IP) für kundenspezifische Designs?
Unbedingt. Wir unterzeichnen NDAs (Non-Disclosure Agreements) vor Projektbesprechungen und verwenden oder teilen niemals Kundendesigns. Die Urheberrechte für fertige Arbeiten liegen ausschließlich beim Käufer.
Was Logistikpartner nutzen Sie, und wie werden Schäden während des Transports behandelt?
Wir arbeiten mit DHL, FedEx und vertrauenswürdigen Spediteuren zusammen. Alle Artikel sind so verpackt, dass sie dem Fernversand standhalten. Die Versicherung ist inbegriffen, und Ersatz / Rückerstattung wird für beschädigte Waren bereitgestellt (vorbehaltlich des Nachweises).
Können Sie Referenzen oder Fallstudien von ehemaligen internationalen Kunden zur Verfügung stellen?
Ja! Wir teilen anonymisierte Portfolios, Kundenberichte und Video-Walkthrough früherer Projekte in Ihrer Branche. Aus Gründen des Datenschutzes erfordert der direkte Kontakt mit dem Kunden dessen vorherige Zustimmung.

Produkt-Anfrage

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